Shipping Policy
At Furnitture Mall, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines how we process, ship, and deliver your furniture and home products.
Order Processing Time
All orders are processed within 1–2 business days after confirmation. Orders are not processed, shipped, or delivered on Sundays or public holidays.
Once your order is confirmed, you will receive a notification via email or SMS with your order details.
Delivery Timeframes
Estimated delivery times depend on your location:
Nairobi & Surrounding Areas: 1–3 business days
Major Towns (Mombasa, Kisumu, Nakuru, Eldoret): 2–5 business days
Other Regions Across Kenya: 3–7 business days
Please note that delivery times are estimates and may vary due to factors such as weather, logistics delays, or high order volumes.
Shipping Charges
Shipping costs are calculated based on your location, order size, and weight.
Within Nairobi: Starting from KES 250
Outside Nairobi: Charges vary depending on courier and distance
The exact shipping fee will be displayed at checkout before you complete your purchase.
Order Tracking
Once your order has been dispatched, we will provide tracking details (where applicable) via SMS, email, or WhatsApp so you can monitor your delivery status.
Delivery Process
Our delivery team or courier partner will contact you before delivery.
Please ensure your phone number and address details are accurate when placing your order.
For large furniture items, customers are advised to ensure accessibility to the delivery location.
Missed or Failed Deliveries
If you are unavailable at the time of delivery:
Our team will attempt to contact you to reschedule.
Additional delivery charges may apply for repeated delivery attempts.
Inspection Upon Delivery
We encourage all customers to inspect their items upon delivery:
Ensure the product is in good condition before accepting it.
If there are any issues (damage or wrong item), report immediately to our support team.
Delays & Unforeseen Circumstances
While we strive to deliver within the estimated timelines, delays may occur due to:
High demand or peak seasons
Weather conditions
Transport or courier disruptions
We will always keep you informed in case of significant delays.
International Shipping
Currently, Furnitture Mall delivers within Kenya only. We do not offer international shipping at this time.
Contact Us
If you have any questions about your delivery, feel free to contact us:
📧 support@furnitturemall.com
📞 +254 769823331
Furnitture Mall – Delivering Comfort Right to Your Doorstep.
